frequently asked questions

We offer a wide selection of sneakers, including casual, athletic, limited-edition, and designer brands. Our collection is constantly updated with the latest releases.

Yes, all sneakers sold on our website are 100% authentic. We work directly with reputable suppliers to ensure the authenticity of every product.

To place an order,Simply browse our collection, select your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and fill in your shipping and payment information.

Once your order is completed, an electronic receipt will be sent to the email address you provided. You can also access your invoice by logging into your account and reviewing your order history.

If you don’t receive an order confirmation email, check your spam or junk folder. If it’s not there, please contact us, and we’ll resend the confirmation.

Yes, we occasionally offer discounts and promotions. Log in on our website to stay updated on the latest deals and new arrivals…

Orders can only be modified or canceled within 24 hours of purchase. After that, your order will begin processing, and we cannot make any changes. Please contact our support team immediately if you need to modify your order. 

Orders can be canceled for several reasons, including payment issues, out-of-stock items, or errors in the order details. If your order is canceled, you will receive a full refund, and our team will notify you with the reason for cancellation.

We accept all major credit and debit cards (Visa, MasterCard, discover,American Express) and PayPal.

We primarily accept payments in USD (US Dollar). However, your card provider may convert the payment into your local currency at the applicable exchange rate. Any associated conversion fees are handled by your bank.

Yes, your security is our top priority. We use SSL (Secure Socket Layer) encryption to ensure that your payment information is protected. Your card details are never stored on our servers. 

You will be charged as soon as your order is placed and successfully processed. You will receive an email confirmation of your payment and order details.

Payment may be declined for several reasons:
Incorrect card details (expiry date, CVV code, etc.)
Insufficient funds.
Payment method not supported in your country If your payment is declined, please contact your bank or card issuer for further details.

sales tax will be applied to your order if required by law, depending on your location. The tax amount will be calculated at checkout and shown before you complete your purchase. 

For international orders, your bank or credit card issuer may charge additional fees such as foreign transaction fees or currency conversion fees. These fees are not charged by our store and are beyond our control.

Shipping times depend on your location. For most orders within the U.S., delivery takes 7-12 business days. International orders typically arrive within 7-15 business days.
please refer to our shipping policy for more details.

Yes, we offer expedited shipping for an additional cost. These options will be available based on your request and location.

Yes, we offer free worldwide shipping. delivery times vary depending on the destination. 

We partner with reliable carriers such as FedEx, UPS, DHL, and USPS to ensure fast and secure delivery. The carrier used depends on your location. 

If you’ve created an account, you can log in and go to the “My Orders” section to view your order status.
once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.

If you notice an error in your shipping address, please contact us as soon as possible. We can update the address only before the order is processed for shipment.

If your order is marked as delivered but you haven’t received it, check with neighbors or your building manager first.
If it still can’t be located,please contact the courier service to investigate the issue.

We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

If you receive a damaged or incorrect item, please contact us immediately with a photo of the product and your order number. We will resolve the issue promptly, either by resending the correct item or issuing a refund. 

We offer a 30-day return policy on unworn and unused sneakers. To initiate a return, please contact our customer support with your order number. 

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with detailed instructions.

Items must be returned in new, unused condition with all original packaging and tags intact.
Any items that show signs of wear, damage, or are missing parts (e.g., shoebox, tags) will not be accepted for return or may be subject to a restocking fee.

Domestic returns are free if the reason for the return is due to a fault on our end (such as a damaged or incorrect item).
For other reasons, such as size issues or personal preference, the return shipping cost may be deducted from your refund.

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
You will receive a confirmation email when the refund is issued.
Depending on your bank, it may take a few more days for the funds to appear in your account. 

Refunds will be issued to the original payment method used for the purchase.
If you paid by credit/debit card, the refund will be credited back to that card.
If you paid via PayPal, the refund will be issued to your PayPal account.

Still have a question?

Please contact us for more information.

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